The Language.

FAQ:

WARRANTY POLICY

JEWELRY WARRANTY:


Warranty Term: Lifetime

This warranty only covers manufacturing defects on the jewelry that were present upon receiving the product. Damage caused to the plating will not be covered by this warranty. To inquire if your jewelry is covered under this warranty, contact info@blkout.ca with your name, address, order number and a detailed description of the issue at hand. Finally, write “Jewelry Warranty Claim” in the subject of the email. Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term. Failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.) Failure or damage caused by unjustifiable repair or modification. Aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. Failure or damage caused by fire or water, or a natural disaster such as an earthquake.

 

EXCHANGE POLICY

JEWELRY EXCHANGE POLICY:

You may exchange a piece that is the wrong size for another of the same style. The purchaser agrees to cover the cost of shipping back to the warehouse. If your requested size is not in stock, we will ship the item when it becomes available. Under no circumstance will refunds be issued. By purchasing from this site you agree to our Terms of Service, Return Policy and Warranty Terms.

If you wish to exchange a jewelry item, please contact info@blkout.ca with your full name, address, your order number, the item/s you are exchanging and a detailed description of the issue at hand. Finally, write “Jewelry Exchange” in the subject of the email. A team member will contact you within 2 business days of receiving your request.

 

SHIPPING POLICY:

Upon confirmation of payment your item will be processed for shipment within 5 business days. A tracking code will be issued to the email you registered with. Average North American shipping time is 3-7 business days. For international tracked shipments, expect a 12-21 Business day delivery time. BLKOUT Designs will not be held responsible for lost goods if an incorrect shipping address is provided. Should your package not show up, or arrive damaged, please contact us.

SHIPPING POLICY

SHIPPING RATES:
Canada: Approximately $8 for purchases: $0 to $100
Canada: Free for purchases: $101+
United States*: Approximately $8 for purchases: $0 to $100
United States*: Free for purchases: $201+
International Non Tracked*: $10 for purchases $0 to $300
International Non Tracked*: Free for purchases: $301+
***ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. WE ARE IN NO WAY RESPONSIBLE FOR DUTIES YOU ARE CHARGED AS THEY ARE COMPLETELY OUT OF OUR CONTROL.